Answer inbound calls and chats with empathy, resolving core member issues like benefits coverage, cost-sharing, and provider searches.
Take ownership of issues end-to-end, using established workflows and documenting interactions to ensure continuity of care.
Meet quality and member satisfaction standards while navigating Included Health systems and maintaining member confidentiality.
Included Health is a new kind of healthcare company delivering integrated virtual care and navigation to raise the standard of healthcare for everyone. The company is committed to breaking down barriers and providing high-quality care for every person in every community.
Serve as primary point of contact for clients, managing inbound/outbound communications with professional excellence.
Resolve inquiries via phone, email, chat, or social media, de-escalating issues and escalating when necessary.
Track call information for auditing and reporting, and upsell if required.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology and sustainable practices. With a global workforce of 500,000 across 300 languages, TP fosters a culture of inclusion, diversity, and career growth.
Provide empathetic, accurate, and efficient support to patients via email and phone.
Manage high volume of interactions while meeting quality and productivity metrics.
Escalate clinical, operational, or technical issues appropriately and maintain accurate documentation.
Ro is a direct-to-patient healthcare company offering telehealth, labs, and pharmacy services nationwide. Since 2017, it has helped millions of patients and is consistently recognized as a top workplace in healthcare, earning numerous honors from Fortune and Great Place to Work.
Provide exceptional customer service and act as a brand ambassador for a sports streaming platform.
Assist fans with digital platform issues, educating them on streaming, fantasy accounts, and more.
Use technology tools and resources to resolve inquiries, maintaining knowledge of products and services.
Sutherland is a digital transformation company that has been helping clients achieve greater agility and transform automated customer experiences for over 35 years. They work with some of the world’s most known brands across industries, and have been re-certified as a Great Place to Work.
Provide excellent client and advisor experience during plan implementation.
Coordinate data collection and act as a liaison between clients, advisors, and platform providers.
Set up internal systems and load information into compliance software.
We are a vibrant and growing national third-party administration firm specializing in retirement plan services. We have a nationally recognized sales team and offer advancement opportunities for our professionals.
Provide excellent client/advisor experience during the implementation phase of retirement plans
Act as a liaison between clients, advisors, and platform providers to manage plan timelines
Audit plan data, review adoption agreements, and configure internal software for accurate record keeping
Nova 401(k) Associates is a national third-party administration firm specializing in 401(k) plan services for clients and advisors. They have a nationally recognized sales team and a collaborative culture that offers growth opportunities for professionals.
Conduct challenging conversations to assess and manage caseloads of potentially vulnerable customers with empathy and professionalism.
Collaborate with relevant agencies and stakeholders to gather and verify information, making reasoned judgments on complex cases.
Maintain multiple cases simultaneously, ensuring timely and confidential handling while adhering to legal and policy requirements.
We are a global leader in customer experience management, providing outsourced contact center solutions. With over 410,000 employees worldwide, we foster a culture of empathy, collaboration, and continuous improvement.
Handle incoming patient inquiries and provide clear, professional assistance regarding statements and account balances.
Research patient accounts, identify issues, and coordinate with internal departments for timely resolution.
Communicate patient balances compassionately and connect patients with financial counseling resources when appropriate.
The company operates in the healthcare revenue cycle space, helping patients understand balances and financial options. It offers a collaborative, growth-oriented culture with a focus on continuous learning and innovation.
Serve as a primary support resource for locum tenens providers, building trusted relationships and resolving issues.
Collaborate with internal teams including Recruitment, Account Management, Billing, and Legal to address challenges.
Identify recurring problems and recommend improvements to enhance the provider experience and operational efficiency.
The company is a healthcare staffing firm that places locum tenens physicians and advanced practice providers. It fosters a collaborative, fast-paced environment with a focus on provider experience.
Make high-volume outbound calls to investigate and bill medical claims for auto accidents.
Research accident details to determine payer and submit bills with proper documentation.
Follow up on unpaid bills, resubmit for additional payment, and contribute to team reports.
We help hospitals recover the revenue they've earned, trusted by over 1,300 hospitals across 48 states. We combine specialized expertise with proprietary technology and have built a supportive workplace where people embrace innovation.